Contact | Complaints | Legal Notice




For more information please contact  Elise Klein Wassink



TPE strives to provide the best possible service to its clients. If you are not satisfied with TPE’s services let us know by addressing your complaint to us by email or phone. TPE will acknowledge your complaint in writing by email no later than 10 working days after receipt. If TPE cannot treat your complaint within 10 business days, you will be informed. TPE will always try to resolve your complaint at the earliest possible stage, and TPE will send its final response to you in writing within 8 weeks of receipt of your complaint. TPE will keep you informed of its progress and measures taken to resolve your complaint.

If your complaint concerns the provision of a service by another firm such as an insurer, or the failure to provide a service by another firm such as an insurer, TPE will promptly refer your complaint in writing to the relevant firm. TPE will provide you with the full contact details for the other firm and if TPE considers the other firm to be solely responsible, TPE will inform you accordingly in a final response.

Your right as a client to take legal action remains unaffected by the existence of our complaints procedure.


Legal Notice

TPE SARL is a French company with a capital of 1000 Euros. TPE SARL is registered in the Paris Company Register | Registre du Commerce et des Sociétés under number 518 381 801 and has its head office at 38 Rue de Seine, 75006 Paris. You can reach TPE SARL by phone at +336. or +316., and by e-mail at ekw (ad)
TPE SARL is registered in the Unique Register of Insurance, Banking and Finance Intermediaries ORIAS | Régistre unique des Intermédiaires en Assurance, Banque et Finance ORIAS under the registration number 10054795 as an insurance | reinsurance broker. TPE SARL is subject to supervision by the French Autorité de Contrôle Prudentiel et de Résolution | Prudential Control and Resolution Authority. TPE SARL is authorised to carry out brokerage activities under the European freedom to provide services in Belgium (FSMA | Financial Services and Markets Authority), the Netherlands (AFM | Autoriteit Financiële Markten) and Luxembourg (Commissariat aux Assurances).
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